Frequently Asked Questions
DELIVERY
What are the delivery times?
Orders are prepared within 24/48 business hours. Delivery times vary between 7 and 20 business days depending on your country.
How much does delivery cost?
Delivery costs are free
Can I track my order?
Yes, as soon as it is shipped, you will receive an email with a tracking number to track your package in real time.
RETURNS & EXCHANGES
What is your return policy?
You have 14 days after receipt to return an item if it does not suit you (unworn and with tag).
How do I make an exchange?
Contact us via the “Contact” tab or by email at help_kaizen@outlook.fr. We will send you the exchange instructions.
PRODUCTS
What materials do you use for your clothes?
We select quality fabrics (cotton, polyester, etc.) to ensure comfort, durability, and style. Each product has a detailed information sheet outlining its composition.
Are the sizes true to size?
Yes, our products are true to size. If you are between sizes, we recommend choosing the larger size for greater comfort.
PAYMENT
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.) and PayPal.
Are payments secure?
Yes, all payments are 100%
OTHERS
Do you offer gift cards?
Yes, digital gift cards are available in our store.
Can I change or cancel my order?
You can modify or cancel your order within 12 hours of purchase by contacting us directly.